Frequently Asked Questions
Ordering your relic
How do I choose my size?
Check the size guide and fit notes on the product page. Sizes can differ between styles. Choose your size and color before adding to cart. If measurements are missing or you are unsure, ask us before ordering.
Does the design appear on the front, back, or both?
Check the front and back views for the item you select. A cover showing two views is showing the same garment from both sides, not a two-item set.
How much is shipping?
Your shipping charge is calculated at checkout. Review it before completing your purchase.
When will my order arrive?
Allow for processing before your order ships, followed by transit to your address. Our shipping page lists the current estimates. Delivery times are estimates, not guaranteed arrival dates.
How do I track my order?
Once your order ships, look for the shipping-confirmation email with tracking information. Tracking can take 24–48 hours to update. For help, contact us with your order number.
What if my item arrives damaged or incorrect?
Email ashandether.inc@gmail.com with your order number, a description of the issue, and clear photos of the item and packaging so we can review it.
Can I return an item?
Our current policy accepts eligible returns within 14 days of delivery. Conditions and exclusions apply. Please read the full return policy and contact us before sending anything back.
How should I care for my clothing?
Follow the care label included with your garment. Care requirements can differ between products.
Inside the archive
Are the rituals and entities real?
No. Ash & Ether’s archive contains fictional horror and dark fantasy stories. The rituals are storytelling, not real-world instructions.
Where can I read the story behind a design?
Visit the Grimoire. Story pages link to their matching clothing, and connected product pages link back to the record.
Can I buy the physical Grimoire yet?
The physical book is in development. Its final format, contents, and release date have not been announced. Explore the concept sample pages and join the release list there.
Can I submit my own story?
Yes. Use our submission form to share a strange experience or original fictional account. You can request anonymous credit. Submissions are reviewed privately and are not published automatically.
Still need help? Contact Ash & Ether.