Shipping policy

SHIPPING POLICY

Made-to-order production
Most Ash & Ether apparel is made to order after purchase. Your order is produced first and then handed to the carrier. Production and carrier timelines can vary. Shipping rates and any available delivery estimates are displayed at checkout; estimates are not guarantees and can change with destination, carrier conditions, weather, or customs processing.

Tracking
When your order ships, we’ll email tracking information to the address provided at checkout. Tracking may take 24–48 hours to begin showing movement.

Delivery details
Please check your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible; changes may not be possible once production begins. International orders may be subject to customs duties, taxes, or import fees set by the destination country, which are the customer’s responsibility where applicable.

Delayed, lost, or damaged orders
If an order is delayed beyond the checkout estimate, tracking stops updating, or your package arrives damaged, contact ashandether.inc@gmail.com with your order number. Include clear photos for visible damage. We’ll investigate with the carrier and fulfillment partner.

Questions
Email ashandether.inc@gmail.com or use the contact form on our website.