Refund policy

Made-to-order apparel
Ash & Ether apparel is printed or produced after you place your order. Because each item is made to order, we cannot accept returns or exchanges for a change of mind, an incorrect size or color selection, or an incorrectly ordered item, except where applicable law requires otherwise. Please check the product details and size chart before ordering. Fit can vary by garment style, and colors may look different on your screen.

Damaged, defective, misprinted, or incorrect items
Contact ashandether.inc@gmail.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the item and product label. Please contact us before returning anything. We will review the issue with our fulfillment partner and arrange a replacement or refund where covered.

Lost packages
If your order has not arrived after the estimated delivery window, contact us with your order number so we can investigate with the carrier and fulfillment partner.

Other items
Gift cards and opened or used incense are not returnable for a change of mind. Discounted items remain eligible for assistance if they arrive damaged, defective, misprinted, or incorrect. These terms do not limit any consumer rights that cannot be excluded under applicable law.

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.