Ash & Ether apparel is made to order after purchase. Please review the product photos, available colors, and size guide before placing your order.

Made-to-order sizing and change-of-mind

Because apparel is made to order, we’re unable to accept returns or exchanges for a change of mind, choosing the wrong size or color, or ordering the wrong item, except where applicable law requires otherwise. Please compare your measurements with the size chart on the product page; sizing and fit can vary by garment style. Screen settings may also affect how colors appear.

Damaged, defective, misprinted, or incorrect orders

If your order arrives damaged, defective, misprinted, or different from what you ordered, email ashandether.inc@gmail.com within 30 days of delivery. Include your order number and clear photos showing the issue and product label. Please contact us before sending anything back; made-to-order items should not be mailed back without our instructions. We’ll review the issue with our fulfillment partner and arrange a replacement or refund where covered.

Lost packages

If tracking shows that a package is lost or it has not arrived after the estimated delivery window, contact us at ashandether.inc@gmail.com with your order number. We’ll investigate with the carrier and fulfillment partner.

Other items

Gift cards and opened or used incense are not returnable for change of mind. This does not limit any rights you may have if an item is faulty or if applicable law provides additional protections. Discounted items remain eligible for help if they arrive damaged, defective, misprinted, or incorrect.

Refunds

If a refund is approved, it will be sent to the original payment method. Your bank or payment provider may take additional time to post it.

This policy does not limit consumer rights that cannot be excluded under the laws that apply to your order.